e-Tag, Tolls & Motorway Collections
While we are experts in payment processing, we are not experts in tolls or toll collection. We are not associated with any eTag/toll/motorway collections.
What card types are supported by Eway?
Eway supports all the major card schemes globally, these include:
- Visa
- MasterCard
- American Express
- JCB
- Diners
- Discover
What forms of billing does Eway support?
Credit Card – Setup a credit card on your MyEway account, and Eway will bill your transaction fees, and annual renewal automatically.
Note: Eway accepts Visa, MasterCard, American Express, Diners and JCB.
Recurring or Subscription Payments – You can set up Direct Debit by enabling Eway to bill your transaction fees, with annual renewals occurring automatically. This can be set up by completing a ‘Request to pay via direct debit’ form. You can get this form by contacting the Eway team.
To view your preferred billing method or to change your stored Card details, log into you MyEway account and navigate to MyAccount > Account Profile > Edit Billing Details.
I am an existing customer and I have an issue, who should I contact?
Phone our customer and tech support team Monday – Friday 8am to 6pm AEST by choosing option 2 on 1800 106 565 if you’re in Australia and 0800 392 947 if you’re in New Zealand. Need answers faster? Check out our knowledge base which is open to all of our merchants.
I need help signing up, who can I contact to get help with this?
Our friendly sales team are available Monday to Friday 8am to 6pm AEST and can be contacted by choosing option 1 on 1800 106 565 in Australia and 0800 392 947 in New Zealand.
If you’re calling from overseas. Visit Global Payments for solutions in your local area. Visit: https://www.globalpaymentsinc.com/en-us/worldwide for details.
Which countries do you operate in?
Eway operates within Australia, New Zealand, Hong Kong, Singapore and Macau. If you want to trade in more than one of these countries, then you may require a merchant facility in each country. You will also require an additional Eway account to be set up for each country or currency added.
Is Eway PCI Compliant?
Yes, as a PCI compliant Gateway, Eway can handle the storage of card data on our secure servers, as well as providing a number of options for capturing and transmission of card data. Each solution will have a different list of requirements to become PCI compliant from your end.
Can I attach multiple websites to one Payment Gateway?
No you can not. Each website will be tied to one Payment Gateway, one Internet Merchant Facility, and one bank account. It is possible to change these individual elements after activation, however, it will require a review and possibly a new application.
Do you support multi-currency transactions?
Yes, Eway does have a multi-currency option. With an Eway account linked to your chosen currency and a Merchant account with NAB (for AU) or BNZ (for NZ), you can process transactions and have them settle in a foreign currency. If you are based in Hong Kong, Singapore or Macau, multiple currencies can be requested through your Global Payments merchant account.
Will I get an account manager?
We try to ensure that our Enterprise customers get the service they want. If you require an account manager based on your needs we will do our best to provide you with one.
Can I get volume discounts?
Yes, depending on the size of your business you may qualify for a volume discount.
What is the difference between the Online Payments product and your Payment Gateway product?
With our Online Payments product, Eway provides you with everything you need to start processing online payments, including an Internet Merchant Facility. With our Payment Gateway product you BYO Merchant Account and we process the online payments using our Gateway only.
How do I get my own merchant account?
If you conduct business in an industry that we cannot provide a merchant account for, we can still process your online payments via our Gateway. You will however need to obtain a merchant account from your bank first in order for us to do so.
Which industries do you consider high risk and require merchants to obtain a merchant account from their bank?
Whilst the majority of industries we can service, some restrictions do exist and may be held on certain industries at different times. If you are concerned about your industry or unsure if your industry is included in this, please contact our sales team on 1800 10 65 65.
Do you have any setup or monthly fees?
No. We do not have any monthly fees for our Online Payments product and do not charge any setup or integration fees.
Do multi-currency Payments require more than one Eway account?
Yes, multi-currency transactions require a different Eway account to be set up for each currency. Each account is then linked to a corresponding currency terminal with the merchant bank, and this allows transactions to be processed and settled in their respective currency.
How long until I can start using my Eway account to accept payments?
This will be available as soon as you’ve completed the application process and have been approved for an account.
How long does it take to set up my account?
Provided all the necessary documentation has been provided to our risk & compliance team and assessed, you could get set up in as little as three days. This, however, cannot be guaranteed due to the complexity of banking networks and processes.
How do I apply for an Eway account?
The best way to begin the application process with Eway will be to complete the registration found on the pricing page. Once completed, a member of the sales team will be in touch as soon as possible to finalise your application. On the most basic level, each application will require a submission of a Director government-issued ID, a bank statement for the bank account for funds to be settled into and Website requirements from Visa/Mastercard.
If you are looking to use Eway as just a Payment Gateway provider: You will need to obtain an Internet Merchant Facility from your bank, then complete the registration for the product on our Gateway pricing page. Once completed a member from the sales team will be in touch to assist in the activation, this typically can be done within 1 business day. Please note that we have a range of other pricing options then listed on the website, if you feel your business requires a nonstandard plan, you can call the sales line on 1800 23 10 02 (AU) or 0800 392 947 (NZ).
When will funds be settled into my account?
For our Online Payments product it takes 1 – 3 business days. For Gateway plans it takes 1 business day on average.
